Introduction
In Pakistan, AC users often get confused when their warranty is rejected due to gas leakage. Many assume it should be covered, but brands usually treat it differently because it is often linked to installation or usage issues rather than manufacturing faults.
This guide explains why this happens and how you can protect your warranty.
What AC Warranty Usually Covers
Most companies like Dawlance provide warranty for manufacturing faults such as compressor failure, PCB issues, and motor defects. However, gas-related issues are usually treated differently under warranty terms.
Why Gas Leakage Voids Warranty
Gas leakage is generally not considered a factory defect. Brands believe it usually happens due to installation mistakes, pipe damage, or improper handling. Because of this, they exclude it from warranty coverage in most cases.
Installation Problems Are the Main Reason
A major reason for gas leakage is poor installation. If copper pipes are not properly fitted or joints are loose, slow leakage can develop over time. Companies often blame installation instead of manufacturing.
Local Repair and Unauthorized Service
If your AC is installed or serviced by a local technician instead of an authorized center, warranty can be void. Even a simple gas refill from outside can break the official service record and cancel future claims.
Physical Damage to Piping
Bent pipes, cracked valves, or mishandling of the outdoor unit can also lead to gas leakage. Brands consider this user damage, not a manufacturing fault, so warranty does not apply.
Weather and Usage Conditions
In cities like Lahore, extreme heat, dust, and voltage fluctuations increase stress on AC systems. Still, companies classify gas leakage as maintenance-related, not warranty-covered.
Why Brands Avoid Covering Gas Leakage
Gas leakage is hard to verify as a factory issue. It can happen during installation, transport, or long-term use. Because of this uncertainty, most brands exclude it from warranty protection.
How to Protect Your Warranty
To avoid warranty problems, always use authorized installation, avoid local technicians during warranty period, and keep proper service records. Regular maintenance from official centers also helps protect coverage.
What to Do If Gas Leakage Happens
If you notice gas leakage during warranty, contact the authorized service center immediately. Do not allow local repair first, as it may void your claim. Always report the issue officially before any repair work is done.
Conclusion
Gas leakage is one of the most commonly excluded issues in AC warranties in Pakistan. Brands treat it as an installation or maintenance issue rather than a manufacturing fault. Understanding this helps you avoid warranty rejection and protect your AC investment.
Because it is usually caused by installation or external damage, not manufacturing defects.
Only if it is proven to be a factory fault, which is rare.